We process all orders within 1–3 business days. Once shipped, standard delivery typically takes 5-12 business days, depending on your location. You will receive a tracking link as soon as your package is on its way!

Tracking is easy! Once your order ships, we’ll email you a tracking number. You can plug that number directly into the Track Your Order page right here in our navigation menu to see live updates.

Because we aim to ship out orders as fast as possible, we can only make changes or cancellations within 2 hours of placement. Please email us immediately at lukesnexora@gmail.com with your order number, and we’ll do our best to catch it!

Absolutely. Our store is built on Shopify, which is certified Level 1 PCI DSS compliant. All checkout data is encrypted using SSL technology to ensure your personal and financial information is 100% protected.

We love our products and hope you do too! We offer a 15-day return policy for items that are unused and in their original packaging. Just reach out to our team at lukesnexora@gmail.com to initiate a return.

If your package arrives damaged or defective, please take a photo and contact us within 48 hours of delivery. We will gladly send out a brand-new replacement free of charge.