Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn or unused.

  • With all original tags still attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@furnaturals.com.

Please note that authorized returns must be sent to the following address:

Lot 13840, Kampung Bendang Luas, Chabang Empat, 16210 Tumpat, Kelantan

Note: If your return is accepted, we will send you a return shipping label and specific instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and Gift cards.

Please get in touch at support@furnaturals.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must still meet the eligibility requirements mentioned above (unworn, original packaging, etc.).

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

  • If approved: You’ll be automatically refunded on your original payment method within 10 business days.

  • Processing time: Please remember it can take additional time for your bank or credit card company to post the refund.

If more than 30 business days have passed since we approved your return and you have not received your refund, please contact us at support@furnaturals.com.